FAQ

YES! We take care of mother nature.

We pack and wrap your favorite ELOR Designs environmentally friendly!

Your designs and products are packed in HANDMADE Pochettes in different colors! The fabrics of the Pochettes are vintage (up to 50 years old!) and are handmade with love in Vienna.

We SAY NO TO PLASTIC!

If you are based in Vienna you can come and pick up your package in our viennese office.

ELORSHOP delivers to all corners of the world. We provide worldwide shipping. Deliveries are made with Hermes, DHL and Österreichische POST AG. You will receive a confirmation e-mail when your order is shipped.

WE SAY NO TO PLASTIC!
This is OUR VISION & STATEMENT.

We take care of mother nature, we take care of the packaging of your order.
We don't use plastic.
Your order is wraped in environmental friendly and reusable packaging and boxes.

Your designs and products are packed in HANDMADE Pochettes in different colors! The fabrics of the Pochettes are vintage (up to 50 years old!) and are handmade with love in Vienna.

Our aim is to ship as fast as possible!

Some of our products and designs have different production periods. Some of them take more time to produce or order and some less.
That's the reason why we can not deliver and ship the next working day.

We THINK GREEN and we say NO to PLASTIC! So if your order has more than 1 product, it's possible that you have to wait a few days more. We take care of mother nature that's why we want to ship your order in only ONE package and not seperatly. This act is our contribution to an environmentally consciousness.

We accept exceptional cases like prom, wedding etc...you can contact us directly and we can organise a fast-shipping for you.

Thank you for your support and your environmentally consciousness!

Delivery & Shipping Austria:

€5.95 for orders under €110,-

FREE delivery for orders over €110,-

Delivery & Shipping Germany:

€6.95 for order under €125,-

FREE delivery for orders over €125,-

Europe: €15.99 (Albania Andorra Belarus Belgium Bosnia and Herzegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Faroe Islands Finland France Georgia Gibraltar Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta Moldova Monaco Montenegro Montserrat Netherlands Norway Poland Portugal Romania Russia San Marino Serbia and Montenegro Slovakia Slovenia Spain Svalbard and Jan Mayen Sweden Switzerland Turkey Ukraine United Kingdom Vatican City)

FREE Delivery for orders over €150,-

Rest of the world: €16.99

FREE Delivery for orders over €150,-

You are warmly welcome to pick up your package in our office in Vienna!

That's your contribution to think green and take care of mother nature!

You will receive a confirmation e-mail with the tracking number and the link when you're order is shipped.

Yes, sure Sweetheart!

If your total order is over €150.- you get free shipping.

For Austria: total order over €110,-

For Germany: total order over €125,-

You can change to a new size or product if it shouldn't fit you.The only requirement for changes are that the product is returned in original condition and within 14 days after you recieve the items.

We are an austrian fashion label.
We create, design & produce in Europe.
All sizes are european standard sizes.

Don't worry Sweetheart - size changings are possible!

And don't forget! You can always contact us if you're not sure. We will gladly help to find the perfect size for you ♡

Yes!

Don't worry, Sweetheart!

We are an austrian fashion label. We create, design & produce in Europe.

All sizes are european standard sizes.

Feel free to contact us if you want to change the size of your ordered ELOR design.

We will gladly help to find the perfect size for you, Sweetheart ♡

If you want to change your size, you have to send it back within 14 days.
Please follow these instructions for an easy size change:

-Print your FORM FOR SIZE CHANGE (you can download it here)

-Fill it properly out

-Please note that you have to bare the costs for this

-Put the form for size change in the return package and send it back to us!

You have to send it back within 14 days!

Yes you can!

You can always change to a new size or product if it shouldn't fit you.The only requirement for changes are that the item is returned in original condition and within 14 days after you recieve the items.

If you return your item and don't want to keep it, you will get a coupon. It will take a few days to check the item - if it's in the original condition you will receive as soon as possible a coupon in the value of the item which you've returned and payed for.

If you want to return your item and don't wanna keep it anymore, you have to send it back within 14 days.

Please follow these instructions for an easy return:

-Print your RETURN FORM (you can download it here)

-Fill it properly out

-Please note that you have to bare the costs for this

-Put the return form in the return package and send it back to us!

You can send it back to us within 14 days.

If you return your item and don't want to keep it, you will get a coupon. It will take a few days to check the item - if it's in the original condition you will receive as soon as possible a coupon in the value of the item which you've returned and payed for.

We support many payment options for your comfort and safety.

We accept PayPal payments, Credit-/DebitCards - Visa, MasterCard, American Express.
You can also pay secure cash in advance: you will receive our bankaccount information.

 Delivery & Shipping Austria:


€5.95 for orders under €110,-
FREE delivery for orders over €110,-




Delivery & Shipping Germany: 

€6.95 for order under €125,-
FREE delivery for orders over €125,-


Europe: €15.99 (Albania Andorra Belarus Belgium Bosnia and Herzegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Faroe Islands Finland France Georgia Gibraltar Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta Moldova Monaco Montenegro Montserrat Netherlands Norway Poland Portugal Romania Russia San Marino Serbia and Montenegro Slovakia Slovenia Spain Svalbard and Jan Mayen Sweden Switzerland Turkey Ukraine United Kingdom Vatican City)
FREE Delivery for orders over €150,-


Rest of the world: €16.99
FREE Delivery for orders over €150,-